Strengthening Families

Strengthening Families can help you to identify the stepping stones of a pathway forward for your family/ whanau.

How Strengthening Families works

All the people and agencies who could help your family are brought together. We start by identifying what is going well for you and where you would like support. Together you discuss your family’s needs and agree on what everyone is going to do.

The Process

You will be contacted by a coordinator or key contact person who will be with you through the process. The first meeting will be where you talk about what is important for your family/ whanau and what you want to achieve.

Everyone around the table, including agencies needed to provide specialised service for your family/ whānau, will help develop a practical plan which will work for you and your family/ whānau.

Is there a cost?

Strengthening Families is a voluntary and free service.

Who is involved?

Eleven New Zealand government agencies are actively involved with Strengthening Families along with hundreds of community-based services.

Will I be heard?

Your voice is important. You choose where and when our Strengthening Families meetings are held. You also have a say in what will be discussed, who is at the table, and what you want to focus on. This means you do not have to repeat your story and you have control of the process.

Strengthening Families History

Strengthening Families has been in operation since 1997. It is delivered by community organisations and providers. Several government departments provide funding for it. ACROSS has been providing the Strengthening Families service since 2011.

Am I the only one allowed at the meetings?

You get to choose to come on board with as many family/ whānau members as you wish to support you on this pathway.

Do I need a referral?

Families/ whanau can self-refer or any agency (i.e., school, community group) can make a referral.

N
Information shall be available to clients about how to make a complaint; complaints will usually be in writing and acknowledged in the same way as soon as possible after they have been received.

A complaints register shall be held recording the date the complaint was made, complainants’ name, date acknowledged, date resolved and the date the complainant is advised of the outcome.

The Chairperson will be notified of complaints received. Complaints which are likely to give rise to an insurance claim will be notified to ACROSS’ insurer.

N
An employee about whom a complaint is made will be given the opportunity to provide their account of the matters giving rise to the complaint. When a complaint is made in relation to the Director, that complaint should be addressed to the Chairperson of the Board.
N
If the complaint is unable to be resolved, an independent mediator may be asked to review the complaint and hear the views of the parties. The complainant is able to have a support person with them and will be advised of the outcome in writing within two weeks of the meeting.
N
If the complaint is not resolved at this point the Board may review the complaint and make a final decision and recommend any direct action to take and advise the complainant within two weeks of its meeting.

ACROSS is working with Families and Communities to offer care and support services