Social Work

HOW ACROSS SOCIAL WORK SUPPORT WORKS

ACROSS social workers work with any whanau with children/tamariki under the age of 18 in the home setting. Support provided to whanau can occur in many different ways. Initially a whanau assessment will be completed in your home to ascertain the needs and goals that you may wish to achieve.

Areas that Social Workers can help with could be:

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Advocacy – linking families in with the appropriate supports and professionals and we help other agencies get a better understanding of the client we share, and the client needs.

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Working with refugees

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Working with parents and young people around anxiety

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Working with children around anger and emotional regulation

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Working with children around social skills

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Work with couples around communication, parenting approaches, and relationship work

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Post Natal Depression support/support for new mums

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Triple P courses

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Support around trauma and mental health

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Parenting support

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Practical support for example assisting or showing clients/whanau how to implement routines specific to their needs.

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Facilitation – between caregivers and parents regarding access and working with these groups to problem solve issues and create a plan for both families to make things easier for the child (providing some consistency in rule setting).

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Facilitate between professionals (other social services providers) and clients.

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Initial meetings with parents/caregivers to help them brain-storm solutions and to help them look through different lenses. This can also lead to referring them on to other agencies or encouraging the parents to take different approaches.

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A listening ear.

THE PROCESS

You will be contacted by a Social Worker following the referral being accepted. They will arrange with you a suitable time/day to come and visit to discuss what Social Work support you and your whanau may need.

IS THERE A COST?

Social Work support is a free service.

THE PROCESS

You will be contacted by a Social Worker following the referral being accepted. They will arrange with you a suitable time/day to come and visit to discuss what Social Work support you and your whanau may need.

IS THERE A COST?

Social Work support is a free service.

DO I NEED A REFERRAL?

Whanau can self-refer by phoning reception on 06 3567486 or emailing reception@across.org.nz,
or online via our website. Other people can refer on your behalf for example GP, or other professional agencies.

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Information shall be available to clients about how to make a complaint; complaints will usually be in writing and acknowledged in the same way as soon as possible after they have been received.

A complaints register shall be held recording the date the complaint was made, complainants’ name, date acknowledged, date resolved and the date the complainant is advised of the outcome.

The Chairperson will be notified of complaints received. Complaints which are likely to give rise to an insurance claim will be notified to ACROSS’ insurer.

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An employee about whom a complaint is made will be given the opportunity to provide their account of the matters giving rise to the complaint. When a complaint is made in relation to the Director, that complaint should be addressed to the Chairperson of the Board.
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If the complaint is unable to be resolved, an independent mediator may be asked to review the complaint and hear the views of the parties. The complainant is able to have a support person with them and will be advised of the outcome in writing within two weeks of the meeting.
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If the complaint is not resolved at this point the Board may review the complaint and make a final decision and recommend any direct action to take and advise the complainant within two weeks of its meeting.

ACROSS is working with Families and Communities to offer care and support services