Do I need to be referred by someone?

Anyone can access our services, you don’t have to be referred although some people are referred by other agencies, health services, or schools.

What sort of support can I expect?

Depending on the sort of support you need ACROSS can provide advice on parenting, relationship problems, personal issues and in some situations help with providing for the care of children.

How much does it cost?

We are a community service and there is no cost – some people who see a counsellor choose to pay a donation towards counselling.

What staff could I expect to see at ACROSS?

Depending on the sort of help you needed you may see one of our social workers or counsellors.

Will the things I tell a social worker or counsellor be kept confidential?

All information you tell us is kept confidential, there may be special exceptions to this which staff will explain to you when they meet you.

What happens to the information I give staff at ACROSS?

Your information will be stored in our secure cloud-based database. Personal information will not be disclosed to any third party except where necessary for the provision of services or as authorised or required by law. Please see out Privacy policy located under Policies above the ACROSS phone number at the top right hand side of the page, for more details.

What happens if I don’t like something ACROSS does or if I have a complaint?

ACROSS has a procedure for dealing with complaints and you can ask staff to see this. Usually we will ask people to try and sort out any problems with the staff involved and if that is not possible, with their supervisor.

Can I make comments or give feedback about ACROSS?

ACROSS has a questionnaire that people can complete giving their feedback about the service they received.