Bereaved by Suicide Support Group

The loss of someone through suicide can have a huge ripple effect.
This support group endeavors to meet the needs of individuals by providing
emotional support to those affected by such a loss.

Why a support group?

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A support group can provide reassurance that people are not alone in their experience in a safe and respectful environment.

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It provides an opportunity for people bereaved by suicide to get support along with others who may have had a similar experience.

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To enhance understanding of the nature of grief and find ways of coming to terms with the loss of a loved one.

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To help people maintain personal wellbeing.

The group meets fortnightly the year round on Tuesday evenings at the ACROSS office.
This support group is facilitated by a trained Counsellor and is a confidential programme.
Enquiries from anyone wanting to know more about the group, and/or wishing to attend
can be made at ACROSS (06) 356 7486 or email reception@across.org.nz.

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Information shall be available to clients about how to make a complaint; complaints will usually be in writing and acknowledged in the same way as soon as possible after they have been received.

A complaints register shall be held recording the date the complaint was made, complainants’ name, date acknowledged, date resolved and the date the complainant is advised of the outcome.

The Chairperson will be notified of complaints received. Complaints which are likely to give rise to an insurance claim will be notified to ACROSS’ insurer.

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An employee about whom a complaint is made will be given the opportunity to provide their account of the matters giving rise to the complaint. When a complaint is made in relation to the Director, that complaint should be addressed to the Chairperson of the Board.
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If the complaint is unable to be resolved, an independent mediator may be asked to review the complaint and hear the views of the parties. The complainant is able to have a support person with them and will be advised of the outcome in writing within two weeks of the meeting.
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If the complaint is not resolved at this point the Board may review the complaint and make a final decision and recommend any direct action to take and advise the complainant within two weeks of its meeting.

ACROSS is working with Families and Communities to offer care and support services