Request to Amend Information
The purpose of this policy is to have a set procedure when a client or former client
requests to amend the information held by ACROSS.
requests to amend the information held by ACROSS.
Procedure
- Establish the identity of the person requesting the information. See the Release of Information Request Form for details.
- If the person requesting the information is over 16 years of age and the request relates to their information, they can request it be amended.
- If the request is for a person under 16 years old by a parent or legal guardian, the birth certificate or a court order is required to establish their authority/relationship to the child. Once the relationship is confirmed, the form can be filled out and appropriate identification sighted (please see form).
- The consent of the person under the age of 16 years old may be required.
- If ACROSS agrees with the changes, the file shall be amended, and a note added to the file regarding why it was amended.
- If ACROSS does not agree with the amendment, a separate statement can be added to the file outlining the request by the client (as per Part 4 of the Privacy Act 2020).